Reference

What You Agree to When You Use gu999

These terms govern every account action on gu999 — from opening your wallet and depositing via bKash, Nagad or Rocket, to placing bets and requesting a withdrawal.

Account eligibility appliesbKash, Nagad, Rocket rules coveredWithdrawal conditions statedAccess subject to local lawContact us for any dispute
gu999 What You Agree to When You Use gu999
TERMS CONTACT

Reach Us About Any Terms Question

Live Chat Open the chat widget from any page on gu999. Our support team handles terms queries, account flags and wallet verification questions directly in the chat window.
Email Support Send a detailed message to our support address for written records of your query. Useful when you need a documented response about account closure, balance disputes or policy changes.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — bKash deposit rules, Rocket withdrawal steps and what triggers an identity verification hold.
HOW WE OPERATE

Inside gu999 Policy Handling

Wallet Verification When a withdrawal to bKash, Nagad or Rocket is requested, we match the registered mobile number against your account. Mismatches trigger a manual review before funds are released.
Account Security Your account is protected by password and OTP verification at login. We do not store full wallet credentials — only the mobile number linked at registration is retained for payout routing.
Data Retention Account records, transaction logs and identity documents are retained in line with our data policy. You may request a summary of your stored data by contacting support through live chat or email.
Dispute and Changes If you disagree with a terms update, contact us before your next session. Continuing to use the platform after an update is published is treated as acceptance of the revised version.

Common Questions About Our Terms

These are the questions we hear most often about how gu999 terms affect your account, your wallet and your rights as someone who uses this platform. If your question is not here, use live chat to get a direct answer.

Yes. Every bKash, Nagad and Rocket transaction on your account is covered. Wallet rules are outlined in the deposit and withdrawal section of these terms, and your mobile number must match your registered account.

No. One account per person is the rule. Duplicate accounts are closed and any balance inside them is frozen while we review the situation. Contact support if you think an error has been made.

We publish the new version on this page. If you continue using the platform after the update goes live, that counts as acceptance. Check this page if you want to see what changed before your next session.

Yes, entirely. Access and eligibility depend on your local law and the regions we support. We do not make legal determinations for individual locations — that responsibility sits with you.

Open a live chat session or send an email with your account details and the transaction reference. Written disputes via email give you a documented record, which is useful for wallet-related disagreements involving Rocket or Nagad.

A hold means our system flagged a mismatch — usually the mobile number or account name. Contact support through live chat, confirm your identity, and the review team will process the release once verification is complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.